Scheme provider

We are TrustMark registedvia ECA for electrical work and via Napit for air and ground source heat pumps

Here you can find downloadable documents related to the TrustMark scheme, such as the Framework Operating Requirements, Code of Conduct and Customer Charter.

Helpful Information, Guidance & Advice For Work Done Around Your Home (trustmark.org.uk)

COMPANY REGISTRATION

Our registered address is 224 Torquay Road, Paignton, Devon TQ3 2HN

Company registration number 08208042 and vat number 171 8655 84

BUSINESS INSURANCE

Our Public and product liability is insured with Aviva Insurance limited, policy number HEN08 01 07558  to the value of £5,000,000

COMPLAINTS PROCEDURE

Mediation and arbitration
 

Note: The RECC mediation and arbitration process only covers unresolved disputes arising from issues connected to the sale and installation of small scale renewable technologies.

If at any time a dispute arises between you and us that cannot be resolved you can refer the matter to be handled through RECC's dispute resolution procedure, provided it falls within their remit. We must agree to follow this procedure if that is your wish. RECC is certified through the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find further information on the RECC website:  www.recc.org.uk/consumers/how-to-complain.

If you register a dispute with RECC it will be allocated to a RECC caseworker, who will mediate between both parties in order to resolve the dispute. Mediation aims to reach a non-legal solution to the dispute in a reasonable timescale.

If an agreement is not reached through mediation for any reason, you can refer the matter to RECC's independent arbitration service and we must agree to arbitration if that is your wish. You would have to pay a small fee directly to the arbitration provider which may be refunded to you if the arbitrator finds in your favour.

You can find more information on the RECC website: www.recc.org.uk/consumers/how-to-complain/independent-arbitration

An award made under the independent arbitration service will be final and legally binding on you and us. You and we may only challenge the award on certain limited grounds under the Arbitration Act 1996.

Disputes that relate to the MCS Installer Standards can be referred to our MCS Certification Body. We will supply their contact details to you on request.

         We recommend that you read the Renewable Energy Consumer Code, it is available at www.recc.org.uk